Shipping Policy

SHIPPING POLICY

At GetCustom, we are committed to ensuring the timely fulfillment and successful delivery of all orders, recognizing the importance of receiving your order promptly for special occasions. Please review our shipping guidelines below:

PRODUCTION AND SHIPPING TIME Keep in mind that your package's Estimated Arrival equals Production time + Shipping time.

  • The production process involves order fulfillment based on your personalization, quality checks to ensure each item reaches our customers in the best condition, and careful packaging.
  • Shipping time is calculated from the day your order departs from our facility to its delivery address. Note that Production and Shipping times vary depending on item types and delivery locations. Please note that the provided timeframe is an estimate.

U.S domestic orders Unit: business days

Item Production time Standard Shipping time
Acrylic Plaque 2 - 3 12 - 14
LED Night Light 1 - 2 13 - 15
Keychain 1 - 2 13 - 15
Acrylic Board Wall Art 1 - 2 13 - 15
Ceramic/Plastic Ornament 3 - 5 9 - 11
Acrylic/Wooden Ornament 1 - 2 13 - 15
Apparel 3 - 5 9 - 11
Poster 2 - 4 9 - 11
Canvas 2 - 4 9 - 11
Folded Card/Flat Card 3 - 5 9 - 12
Mug 3 - 5 9 - 11
Fleece Blanket 1 - 3 9 - 11
Doormat 3 - 5 9 - 11
Pillow 3 - 5 9 - 10
Garden Flag 3 - 5 9 - 11
Tumbler/Can Cooler 2 - 5 9 - 10
Phone Case 1 - 2 9 - 11
Candle Holder 3 - 5 12 - 14
Clear Glass Can 5 - 7 8 - 15
Others 3 - 5 11 - 15
Sleeve Printed Sweatshirt 2 - 3 8 - 15

 

International Orders: Additional days may be required for orders undergoing customs processing. We do not influence the customs process and apologize for any inconvenience caused by delivery delays.

ORDER TRACKING: Once your order is ready for shipment, you'll receive an email with tracking information. Track your order on the GetCustom website's "Track Order" page using your order number and email. Alternatively, log in to your account and visit My Account > My Order.

During peak occasions like Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Halloween, or Christmas, production and delivery times may extend. Cut-off times are displayed on our website, and we DO NOT guarantee on-time arrival for orders placed after cut-off dates.

SHIPPING FEE: Shipping fees are calculated at checkout based on location and item weight. Additional charges may apply for orders undergoing customs processing.

Free Standard Shipping applies to orders meeting ALL conditions below:

  • U.S domestic orders
  • Over $70 after applying any available discount code
  • Excludes Canvas Print, Wood Print, Acrylic Board Wall Art, Poster, Wood/Metal Sign, Doormat, Acrylic/Wooden Plaque, and Acrylic LED Night Light.

EXPRESS SHIPPING: Express Shipping is available for Vertical Rectangle LED night lights, Mugs, Ceramic/Plastic Ornament, Shirts, Doormats, Clear Glass Can, and Poster orders. Expect delivery within 2 - 5 business days after the required production time (1 - 7 business days). We are working to extend this service to other items in the future.

DELIVERY AREAS: Our products ship to the US, UK, and EU countries, excluding:

  • Pillows available only within the mainland US.
  • Large packages like Canvas or Metal Sign cannot ship to P.O. addresses. Provide your physical address for safe and quick delivery.
  • We cannot ship to Army addresses at the moment.

Ensure accurate details, as incorrect shipping information may lead to unsuccessful delivery. GetCustom is NOT responsible for unsuccessful delivery due to incorrect or insufficient information.

INCORRECT ADDRESS: Ensure all details, including the recipient’s name, are CORRECT to avoid returns. GetCustom is not liable for unsuccessful delivery due to incorrect or insufficient shipping information.

Address changes are eligible within 2 hours of placing your order, and modifications are not possible after this period. We may contact you to confirm your shipping address if issues arise. Please note that timely delivery cannot be guaranteed in such situations.